Support Center

Billing Terms

Last Updated: Apr 23, 2013 01:06PM CDT

Billing Terms


A Network Administrator has access to the features available here. Such tools are available for a monthly license fee based on the number of users in that Network per month.

If there is one Network Administrator for a Network, such person will be responsible for payment of any fees due for such Network. If there is more than one Network Administrator for a Network, the initial Network Administrator will be the billing party of record (the “Customer”) unless otherwise changed.

The Customer agrees to pay for all products ordered through the Volerro web site using the payment method indicated, and provides Volerro express authorization to charge said fees to the Customer’s payment provider at time of purchase. Fees owed depend on the quantity of Network Users per month. Payment of fees shall not be contingent on any events other than the quantity of Network Users per month, unless otherwise agreed in writing by both parties. Any attorney fees, court costs, or other costs incurred in collection of delinquent undisputed amounts shall be the responsibility of and paid for by Customer. If payment is not current, Volerro may immediately cease to provide any and all services to the customer. The fees paid for monthly Network usage are non-refundable, regardless of whether the Claimed Network is terminated prior to the end of the then-current monthly billing period.

Charges will automatically renew using the Customer’s current credit card account number unless Customer cancels their Network Administration by email to support@volerro.com three (3) days prior to the renewal date to cancel such subscription. All cancellation requests will be processed within five (5) business days. Once the cancellation is processed, a confirmation email will be sent via the customer’s email account on record with Volerro. If Customer has a question about a cancellation, Customer should contact Volerro at support@volerro.com. The Company reserves the right to change its fees or billing methods at any time. The Company will provide timely notice to the affected Customers of any such changes.

It is the Customer’s responsibility to promptly provide the Company with any contact or billing information changes or updates (including phone number, email address, credit card numbers, etc.). Account updates should be made online via the “My Account” tab within the “Administrator” section, once Customer has logged into www.volerro.com. Volerro does not validate all credit card information required by the Customer’s payment provider to secure payment.

The Customer must notify Volerro about any billing problems or discrepancies within 90 days after charges first appear on their Account statement. If it is not brought to Volerro’s attention within 90 days, Customer agrees to waive their right to dispute such problems or discrepancies.

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